Your Security is Our Priority
Our guests’ and staff’s Health & Safety has always been MACARIS SUITES ‘s top priority.
MACARIS SUITES, follows the guidelines on health protocols and has been accredited with the Health First certification seal by the Hellenic Chamber of Hotels.
This is the Special Operational and Safety Plan of our Hotel. It includes the framework of health and safety measures that we are ready to implement to protect both our guests and our staff, without compromising on the quality of the hospitality we offer.
Our goal is to make your stay in MACARIS SUITES HOTEL not only unforgettable but also safe.
Daily training of our staff and systematic monitoring to fully comply with the instructions.
High standards of food and beverage production according to the HACCP (Hazard Analysis and Critical Control Point System) in combination with Strict hand washing and hygiene policies of all our teams involved in the production of food and beverages.
Regular daily disinfection of high-frequency touch points such as elevator knobs, reception desks, door handles, Wcs etc..
Hand sanitizers in all public spaces.
Strict protocols for the cleaning and disinfection of the rooms before every arrival.
Means of personal protection
.All staff members are provided with personal protective equipment.
Hand disinfectants are available for our guests and staff in all public spaces.
Hotel staff undergo thermal screening daily
Social distances
Signage in all public spaces to remind our guests to keep their distance from one another.
Specific layout of seats and tables in the lobby, bar, multi-purpose halls.
According to the new protocols for operation of hotels, non-hotel guests are prohibited from entering hotel rooms.
Suspected case management
Our hotel works with a doctor specially trained in managing COVID-19 cases and has executed a complete action plan on managing a suspected case, respecting our customers personality and privacy.
Reception
Specialized training of all staff members on health and safety issues.
Installation of informative signs with the principal hygiene directives.
Log book with customers’ personal information (address, telephone, email) for reasons of public health protection and possible need to trace them.
Check-in from 3.00 pm & Check-out by 11:00 am, to make sure the room is thoroughly cleaned, disinfected, and aired out through natural ventilation.
Contactless check-in / check-out is available as long as it is asked (use of electronic devices that can be disinfected after each use).
Key Cards, air conditioner and TV remote controls are properly disinfected and handed out in disposable covers.
Social distancing rules apply in the reception area (Floor signage recommending two meter distance / Special furniture layout).
Electronic and contactless payment of bills is available and recommended and bills are recommended to be sent by e-mail.
Online completion of formalities is recommended prior to arrival
Credit cards are charged upon confirmation of the balance by the customer.
Useful information on health care providers and drug stores of the area.
All our staff are provided with Personal Protective Equipment.
Hand disinfectants are available for staff members & guests at high-touch points throughout the hotel.
All “high-risk” surfaces are regularly disinfected, with authorized antiviral and antibacterial disinfectants for use against SARS- CoV-2.
Medical Kit to manage suspected cases.
Public spaces
Public spaces and surfaces and workplaces of our staff are cleaned more regularly, paying special attention to cleaning high-frequency touch points.
Fabric surfaces are cleaned with a steam appliance.
Bar tables and chairs are disinfected upon each use.
Guests are recommended to avoid using public restrooms.
Air conditioner cleaning and maintenance in accordance with the relevant Circulars.
Proper layout of furniture to limit the risk of overcrowding.
Numerous points of hand disinfectant dispensers for our guests and staff.
Elevators should be used by one person or a family.
Customers are recommended to use the stairs.
ROOM DISINFECTION
Fabric surfaces are cleaned with a steam appliance.
Decorative objects have been removed from the rooms.
A meticulous cleaning and disinfection of the room is made using authorized cleaning /disinfectant products & steam appliance.
Enhanced cleaning and disinfection protocols for all surfaces and bathrooms are applied in every room prior to the guests’ arrival.
IN THE ROOM
Installation of individual antiseptic gels in each room.
Rooms will be cleaned & sheets, pillowcases and towels will be changed upon request of the customer at the reception desk & only while the customer is not in the room
BAR
Installation of special hand disinfectant and recommendation for use upon entrance and exit from the bar
Strict hygiene, cleaning and disinfection good practices in the field of food (production and service) by strictly following HACCP’s rules.
Contactless payment is available.
Staff members are equipped with Personal Protective Equipment during the operation of the bar.
Public spaces and surfaces are cleaned more regularly, paying special attention to cleaning high-frequency touch points.
RESTAURANT
According to the specifications of the health protocol we have reduced the capacity of the restaurant to 1/3.
Strict hygiene, cleaning and disinfection good practices in the field of food (production and service) by strictly following HACCP’s rules.
Installation of special hand disinfectant and recommendation for use upon entrance and exit
Staff members are equipped with Personal Protective Equipment during the operation of the bar.
Public spaces and surfaces are cleaned more regularly, paying special attention to cleaning high-frequency touch points.
Pool
The swimming pool is chlorinated regularly using disinfectants supplied to us by specialized partners and industry leaders.
Regular check on residual chlorine & pH levels.
The use of showers is recommended before and after using the pool.
Safe distances are applied between sun beds and umbrellas.
Enhanced cleaning and disinfection are applied on all sun beds after use.
Public spaces and surfaces are cleaned more regularly, paying special attention to cleaning high-frequency touch points
GYM / SPA
Indoor pool, Jacuzzi and Gym will not operate .
You are highly recommended to keep safety distances from other people, both customers and staff members. It is the easiest way to protect your health and respect the health of people who are around you.
Your convenience, health and safety are of high importance to us and we can assure you that our upgraded policy ensures the safety of our guests and staff members against the Covid-19 virus.